pk335 Privacy Policy — How We Handle Your Personal Information

This Privacy Policy relates to the pk335 platform, accessible at pk335.ws. When this policy refers to "pk335", "we", "us", or "our", it means the entity operating the pk335 platform and responsible for the personal data of registered users.

pk335 acts as the data controller for all personal information collected through the pk335 website and any associated services, including account registration, deposits, withdrawals, gaming, sports betting, and customer support interactions.

pk335 collects the following categories of personal information from its users. The table below summarises each category, what specific data it includes, and the legal basis for processing it.

pk335 collects personal data through the following mechanisms:

• Registration: When you create a pk335 account, you provide your name, Pakistan mobile number, and date of birth directly. This is the primary source of identity data on pk335.
• Account Activity: As you use pk335 — making deposits, placing wagers, requesting withdrawals, adjusting account settings — activity data is recorded automatically as part of normal platform operation.
• Identity Verification: If pk335 requests identity verification, you may be asked to upload a copy of your CNIC or passport. This document data is processed for the purposes of KYC (Know Your Customer) compliance only.
• Customer Support: When you contact pk335 support by email or live chat, the content of those communications is recorded for quality, training, and compliance purposes.
• Cookies and Technical Tracking: The pk335 platform uses cookies and similar technologies to collect technical data about your visit. See Section 6 for full details.
• Payments: Transaction data is generated each time a deposit or withdrawal is processed through a payment provider such as Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard.

pk335 uses your personal data for the following specific purposes. Data is never used for a purpose beyond those listed here without first updating this privacy policy and, where required, obtaining your consent.

• Account Management: Creating and maintaining your pk335 account, processing login authentication, managing account settings, and communicating essential account information such as password resets and verification codes.
• Payment Processing: Verifying that deposits and withdrawals are processed correctly, detecting and preventing payment fraud, and maintaining the financial audit trail required by law.
• Identity Verification (KYC): Confirming your identity and age as part of our legal obligations to prevent underage gambling, money laundering, and fraud on the pk335 platform.
• Game Provision: Running the games, betting markets, and other features of pk335, recording game outcomes, calculating winnings and losses, and managing your game history.
• VIP Club Administration: Tracking Loyalty Points, managing tier upgrades, calculating weekly cashback, and delivering tier-specific benefits to pk335 VIP Club members.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gaming behaviour, enforcing deposit limits and self-exclusion requests, and communicating responsible gaming information where appropriate.
• Customer Support: Responding to your questions, resolving complaints, and improving the quality of support services offered by pk335.
• Security and Fraud Prevention: Detecting and preventing fraudulent accounts, bonus abuse, and any other activity that breaches the pk335 Terms and Conditions.
• Platform Improvement: Using anonymised, aggregated usage data to understand how players use pk335, identify popular features, and prioritise improvements to the platform.
• Marketing Communications: Sending promotional offers, bonus announcements, and VIP Club updates to players who have not opted out of marketing. See Section 10 for full details and opt-out instructions.

pk335 does not sell or rent personal data to any third party under any circumstances. Data sharing occurs only in the following essential operational contexts:

• Payment Processors: Transaction data is shared with payment service providers (Easypaisa, JazzCash, NayaPay, SadaPay, card processors) to the extent necessary to process deposits and withdrawals. Each processor handles data under their own privacy policy and applicable regulations.
• Identity Verification Providers: Where KYC verification is required, identity documents may be processed by a third-party identity verification service. These providers process data on pk335's behalf under strict data processing agreements.
• Game Software Providers: Technical session data may be shared with game providers to enable gameplay and resolve technical disputes. Game providers do not receive your identity or financial data.
• Legal and Regulatory Authorities: pk335 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction when required to do so by law, court order, or to protect the legal rights of pk335 or its players.
• Fraud Prevention Services: Anonymised or pseudonymised data may be shared with fraud detection services to identify patterns of abuse across the online gaming industry. No directly identifiable data is shared for this purpose.

pk335 uses cookies and similar technologies on its platform. Cookies are small data files stored on your device that help pk335 recognise your browser, maintain your session, and deliver a consistent experience across visits. The following types of cookies are used:

• Essential Cookies: Required for the pk335 platform to function. These include session authentication cookies that keep you logged in during a visit and security cookies that protect against fraudulent requests. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences on pk335 such as preferred language, last-visited game categories, and responsible gaming settings. These improve your experience but are not strictly essential.
• Analytics Cookies: Collect anonymised data about how visitors use pk335 — which pages are most visited, where users encounter difficulties, and how long sessions last. This data is used in aggregate to improve the platform. Individual browsing histories are not retained.

Most modern mobile browsers used in Pakistan allow you to control cookie settings through the browser's privacy menu. Disabling essential cookies may affect your ability to log in to or use the pk335 platform correctly.

Protecting the personal information of pk335 players is a technical and operational priority. The following security measures are in place across the pk335 platform:

• Encryption in Transit: All communication between your device and the pk335 servers is encrypted using TLS (Transport Layer Security), the same technology used by banks and financial institutions in Pakistan. You can verify this by the padlock icon in your browser address bar when visiting pk335.ws.
• Encryption at Rest: Personal data stored in pk335 databases is encrypted at rest. This means that even in the unlikely event of a database breach, the data cannot be read without the encryption keys.
• Access Controls: Access to personal data within the pk335 team is granted on a strict least-privilege basis. Only staff members whose role requires access to specific data categories can view that data. All access is logged and audited.
• Password Security: pk335 does not store passwords in plain text. All passwords are processed using industry-standard hashing algorithms. pk335 support staff cannot see or retrieve your password — only reset it through a secure verification process.
• Incident Response: pk335 maintains a data breach response procedure. In the event of a security incident that affects personal data, affected users will be notified promptly with details of what happened and what steps pk335 is taking.

While pk335 takes robust steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for pk335 and do not share your login credentials with anyone.

pk335 retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Active Account Data: Held for the full duration your pk335 account is active.
• Transaction and Financial Records: Retained for a minimum of 5 years following the last transaction, in compliance with financial record-keeping requirements.
• Identity Verification Documents: Retained for the duration of the account plus a post-closure period of up to 5 years for anti-money laundering compliance.
• Customer Support Records: Retained for 3 years from the date of the interaction to allow for complaint follow-ups and quality reviews.
• Technical / Analytics Data: Anonymised after 13 months. Identifiable technical logs are retained for a maximum of 12 months from collection.
• Self-Excluded Accounts: Exclusion records are retained for a minimum of 5 years to prevent re-registration during the exclusion period and for responsible gaming audit purposes.

As a pk335 user, you have the following rights over your personal data. These can be exercised at any time by contacting support@pk335.ws with your request:

To exercise any of the above rights, send your request to support@pk335.ws with the subject line "Data Rights Request". pk335 will acknowledge receipt within 3 working days and provide a full response within 30 days. Identity verification may be required before a request can be fulfilled.

pk335 may send you promotional communications including bonus offers, VIP Club updates, seasonal promotions tied to events like PSL, and new game announcements. These communications may be delivered via SMS to your registered Pakistan mobile number, or by email if you have provided one.

Marketing communications are only sent to players who have not opted out. You can opt out of pk335 marketing communications at any time in the following ways:

• Logging in to your pk335 account and updating your communication preferences in account settings
• Replying STOP to any SMS message received from pk335
• Contacting pk335 support at support@pk335.ws and requesting removal from all marketing lists

pk335 does not send marketing communications to players who have self-excluded or activated responsible gaming restrictions. These players are automatically removed from all promotional lists.

The pk335 platform is strictly for users aged 18 and above. pk335 does not knowingly collect personal data from anyone under the age of 18. The platform's registration process includes age verification and date-of-birth confirmation for this reason.

If pk335 becomes aware that personal data has been collected from a person under 18 — through misrepresentation during registration or any other means — the relevant account will be closed immediately, any deposits returned to the original payment source, and all data associated with the underage account deleted from pk335 systems as soon as reasonably practicable.

pk335 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. Where changes are material — meaning they significantly affect how your data is used or your rights in relation to it — pk335 will notify registered users via platform notification or SMS before the changes take effect.

Minor updates that do not materially change how your data is processed may be made without individual notification, though the updated policy will always be published at pk335.ws/privacy-policy. We encourage you to review this page periodically so that you remain informed about how pk335 handles your personal information.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how pk335 has handled your personal information, please get in touch:

pk335 is committed to handling all privacy requests fairly and within the timelines stated above. If you feel that a privacy concern has not been resolved to your satisfaction, you may request escalation to the senior privacy team by replying to the support thread and explicitly requesting escalation.